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UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine has an outstanding opportunity for an ERC Data, Analytics & Reporting Manager to establish, lead, and manage the ERC Data & Analytics team with the goal of ensuring comprehensive, leading practice Revenue Cycle reporting packages for audiences at all levels of the organization.
This manager will serve as the ERC liaison on all leadership committees regarding IT Data, Analytics, Data Access, and Data Integrity matters. He/she will assess and identify organizational data & reporting needs related to Enterprise Revenue Cycle information. He/she will evaluate national industry ERC Data & Reporting Standards for organizational relevance. This manager will partner with ITS Analytics and Epic leadership to develop best practice reporting solutions, improved data quality and overall analytics capabilities. This person will foster effective data utilization capabilities of ERC management, staff, and customers as well as ensuring consistency in reporting definitions.
The team reporting to this manager will design recommended reporting packages and solutions, including business justifications for ERC reporting needs at all levels of the organization. They will maintain a catalog of all ERC reports, source data, and calculations. They will collaborate with Enterprise Analytics team to ensure appropriate reporting needs are represented and built into the EHR systems e.g. charge capture, revenue trending, audit reports, revised dashboards, etc. They will compare and standardize ERC related reporting across UW Medicine entities. This team will translate operational needs to create report specs and collaborate with reporting resources in ITs to ensure appropriate medians and automation are in place. This team will support ERC data and reporting needs for relevant UW Medicine projects, as well as administer project plans and operational procedures to meet end-user requirements.
Additional key responsibilities include the planning, organization, and providing direction for all activities related to ERC data, analytics, modeling, prospective analytics, etc. This includes, but is not limited to impact assessments, prioritization of work efforts, an collaborating with IT Services to improve data integrity. Foster effective data utilization capabilities of management and staff, ensuring consistency in ICD-10 reporting definitions. Identify and manage reporting priorities related to the project charter; identifying, securing and developing team members; managing vendor activity; identifying and managing project issues, risks and decisions; ensuring quality project deliverables and outcomes; and managing stakeholder participation and ownership of the project.
Bachelor’s Degree in IT Management, Data & Analytics, or related field
6+ years performing progressively more complex IT work management and technology business analysis, preferably working with reporting, visualization and analytics requests
Progressive, relevant experience related to IT work, project and/or portfolio management
3+ years’ experience managing, coaching, and developing professional staff while fostering a collaborative team environment
3+ years demonstrated experience developing, implementing and managing deliverables utilizing project management standards and processes
Prior experience in a role with responsibilities developing and continuously improving processes in support of quality and/or throughput initiatives
Prior experience in a role with a significant IT customer service component, with the ability to demonstrate the management of realistic expectations, communicate difficult messages and negotiate win-win solutions and strategies
Extensive and demonstrated understanding of Healthcare Revenue Cycle Operations and BI reporting best practices
Demonstrated customer service experience with practices to fully understand business needs and successfully translate needs into appropriate documentation for system implementation.
Demonstrated experience and knowledge of data, reporting, analytics, modeling, visualization, and predictive analytics
3-5 years’ experience with Business Objects/Crystal Reports, SQL, Tableau, Caboodle, and other related platforms
3-5 years’ experience working through the complete report development lifecycle
Epic Certifications in HB and PB preferred
Excellent oral, written and interpersonal communication skills
The ability to interact professionally and effectively with various organizational levels and departments who have specialized technical knowledge
The ability to communicate ideas and recommendations in a public forum
Equivalent experience may substitute for degree requirement
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