Baystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. We are one of the largest health systems in New England with over 10,000 employees, three hospitals, and over 60 medical practices. Baystate Medical Center is the Western Campus of Tufts University School of Medicine and a Magnet Hospital for nursing excellence.

Position:
The incumbent in this position performs the implementation of vendor-supplied software packages including the installation, customization, deployment, maintenance, and ongoing support. Develops functional specifications for software development projects and resolves complex application use issues. Plans and coordinates the client involvement in completion of related IS tasks. These functions are performed in accordance with Baystate Health's philosophy, policies, procedures, and standards.

Receives and responds to support calls from users. Log calls in Help Desk system. Uses Help Desk system to document call status and ultimately, call resolution. Plans and coordinates end user involvement in the completion of IS tasks. Keeps management apprised of progress, plans and issues via weekly status reports.

Qualifications:

• Associates or BS degree in Computer Science or related field or commensurate experience
• Work experience or detailed understanding of operations in a clinical setting or discipline (e.g. Nursing, Pharmacy, Laboratory, Radiology, etc) preferred
• Understanding of the healthcare information system environment preferred
• Clinical application implementation and support in an inpatient setting experience preferred
• Able to troubleshoot technical issues and document resolutions
• Ability to handle multiple tasks and attention to detail
• Ability to interact with all levels of the organization
• Excellent communication skills, both written and verbal
• Preferred knowledge in working with Cerner Millennium Suite including PowerChart Office,
• Orders & Charges, CCL programming and use of Discern explorer

Baystate Health is an equal opportunity employer committed to an inclusive and diverse workforce.
EOE/AA