Qualifications
Required Qualifications:
- BA/BS technical degree OR
- A combination of related education and work experience in application administration OR business analytics to equal four years
- Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
Preferred Qualifications:
- IT work in a healthcare environment.
- Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
About the Job
General Statement of Responsibilities:
The Business Application and Systems Administrator performs and implements process improvements within software applications to streamline work and improve service delivery in the clinic health applications. This position supports departmental business applications/systems in coordination with University of Minnesota support units.
30% - Business Analysis:
- Assists with analyzing and defining business processes to develop or align technical solutions to business and operational needs.
- Assists with evaluation of application system software upgrades, identify the current and future-state business processes, analyze, test, document, and communicate new functionality and the impacts to current business processes.
- Recommends process improvement and/or system upgrades based on workflow analysis.
- Assists with assessing the risk of various business solutions and provides input into prioritizing competing business demands.
- Collaborates with business users to understand and address technology deficiencies and new business needs.
- Manages ongoing relationships with business user areas to drive satisfaction and information technology (IT).
- Communicates with application software vendors, detailing business reasons and requirements for new functionality requests and providing feedback on discovered vendor software flaws.
- Assists with partnering with other IT teams to evaluate new IT related products and services and implement new technology.
- Stays current with software development tools, trends, best practices, and emerging technologies
- Follows documented change control procedures when implementing solutions.
- Ensures compliance with established University of Unit standards and policies.
30% - Technical Support:
- Provides technical support to staff on clinical applications.
- Responds to users’ problems which includes troubleshooting, diagnosing, rectifying, or escalating the problem.
- Develops and maintains comprehensive documentation regarding application configurations / technical system specifications and knowledge base articles for applications.
- Collaborates with other IT teams as well as with business users to solve business problems and system issues
- Communicates business solutions clearly and follows through to ensure implemented solutions resolve the documented issues.
- Communicates and collaborates with application software vendors as needed to resolve identified issues.
- Creates documentation for responding to support issues including knowledge-based articles or other guides.
40% - Application Administration:
- Assists with installing, configuring, and maintaining applications in support of business needs and priorities.
- Assists with ensuring that the business is fully utilizing the available technology to enhance productivity and improve workflows.
- Assists with project teams for new vendor application software features and new technology related projects, reviewing release notes, communicating feature changes, providing clear communication to team members, and managing business users’ expectations.
- Assists with defining and controlling project scope, priorities, and deliverables.
- Reviews software application documentation to create and execute detailed test plans to ensure the accuracy of the system and to identify any potential defects and risks.
- Works with vendors to implement software application features according to established agreements
- Creates and presents end-user training programs.
- Maintains user accounts and permissions and audits permissions to minimize vulnerabilities.
Professional Duties:
- Demonstrate evidence of continuing professional growth by participating in continuing education, involvement in University IT activities and the review of IT policies and procedures.
- Serve and communicate effectively with students, staff, and faculty from diverse backgrounds, communities, and cultures.
- Mentoring and sharing knowledge with team members to grow our collective abilities.
- Practice Collegiality: Be helpful, respectful, approachable, and team oriented; build strong working relationships and a positive work environment.
- Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
About the Department
About Boynton Health, Information Technology
Boynton.umn.edu
Boynton Health, a nationally recognized leader in college health, is transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty and staff to achieve physical, emotional and social well-being. Boynton provides comprehensive health care to students, faculty and staff. Boynton conducts significant outreach efforts including student-led health promotion in the areas of sexual health, nutrition and stress management. It conducts a comprehensive survey of college students to give postsecondary institutions a look at the health of their students. And it conducts community-based public health initiatives to support the health of everyone on campus.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-UOHR (8647).
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Background Check Information
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.