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Epic Service Desk Leader

HealthTECH Resources, Inc.
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Post Date: Mar 30, 2018
Job Type: Contract
Start Date: ASAP
Compensation: DOE
Location: US - California - San Jose
Reference: - n/a -
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HealthTECH Resources is urgently seeking an Epic Service Desk Leader for a contract starting ASAP and lasting through July (possibly longer) at a hospital in CA.

What will I be doing?
-Development and implementation of an effective support desk strategy for legacy and Epic system support for the hospital's:
-Operational Help Desk
-Clinical Help Desk
-MyChart Help Desk
-Community Connect Help Desk
-Epic Command Center Planning
-ITIL Service Desk process implementation and planning.
-Move Add & Change (MAC) implementation and communications.
-Contract at least through July, if not longer.

What qualifications do I need to be considered?
-5+ years Epic Help Desk/Service Desk experience required.
-2+ years Service Desk/Command Center Coordinator/Manager handling logistics, planning, strategies, staffing experience required.
-2+ years Epic Community Connect Help Desk experience required.
-Epic certification(s) preferred,

Why work here?
-This is a nonprofit healthcare provider on the West Coast that will value and acknowledge you as an employee in a way you've never experienced before.
-From educational opportunities to employee appreciation bonuses, you will be working for an organization that cares about the growth and well-being of its employees.
-You will enjoy living near the majestic Pacific Ocean, in an area offering stunning sights, friendly cities, and a whole lot to do. Whether it’s cultural events or outdoor recreation, you (and your family) will be energized by the area's spirit.

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