Job Description The Systems Analyst III is a full time position within the medical center on the Epic Ambulatory Team. You will work under limited supervision gathering and analyzing user needs for developing and modifying clinical or business applications in the healthcare environment. Including, providing complex application support, writing documentation and specifications. Analyzes complex results, proposes solutions and/or recommendations in addition to building, configuring and/or modifying applications using existing application tools within the Epic Ambulatory EMR potentially including MyChart, CareEverywhere, Haiku, Community Connect and EpicCare Link. The work is accomplished in a team environment and requires excellent problem solving and communication skills with a high level of professionalism. An Epic Ambulatory Systems Analyst III responsibilities include: Lead analysis of workflows, system details and technical issues associated with the Epic application Scopes multiple major and minor enhancements in accordance with ISS standards and best practices Analyzing new functionality and recommends how it should be used to prioritize and implement requested changes to the system Troubleshooting problems and questions from end users. Provides support of daily and ad-hoc requests. Interfacing with key IT, clinical, business and operations staff to assist in the development of efficient workflows. Drives changes and makes recommendations to leadership regarding ISS processes, change management and operational workflows Architecting and delivering solution innovations to improve services or to lower costs, operating under deadlines and challenging workloads. Solving highly complex problems and develops solutions to tasks or projects which may be unique, using judgment and initiative Involved in multi-team and integrated solution development Manages vendor relationships and escalates vendor issues
Required skills & experience
(the “must haves” to be considered) Bachelor's degree in Healthcare Administration, Public Health, Mathematics, Healthcare Informatics or Computer Science or equivalent experience Minimum 3 years work experience within information technology or applicable area of healthcare Experience with EMR build and configuration Demonstrated comprehensive knowledge of clinical practices and principles Demonstrated ability to gather information from multiple sources and analyze applicability and appropriateness, and develop an efficient workflow Experience with organizational strategies, business operations, and end-user requirements to develop system design and training projects Excellent interpersonal, communication, leadership and change management skills to establish and maintain positive and productive working relationships Epic Ambulatory certification
What you need to know
This is a full-time role
- Relocation will be considered for the appropriate candidate - Remote is available one day per week following a 90-day probationary period
- The team's current Level III analyst is going on maternity leave. There is currently an opening at Level II, so they need someone who can come in, put his/her head down, get the work done at a high level full-time because they will be down two headcount soon.
- Ancillary certifications will be a huge plus, but not necessary. Examples include: Haiku, CareEverywhere, Community Connect, MyChart, EpicCare Link.