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IT Service Delivery Manager
Lorelei Staffing
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Post Date: Mar 26, 2019
Job Type: Full-time
Start Date: - n/a -
Compensation: - n/a -
Location: US - New Jersey - Irvington
Reference: - n/a -
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Description

IT Service Delivery Manager (NJ) - multi-office healthcare practice. Responsible for providing technical assistance to the team and ensuring service and support is provided. Will develop/refine organizational best practices.

Responsibilities:

  • Manage the service delivery team’s daily activities as well as the dispatch process of service requests
  • Interface with appropriate technical personnel for client problems that cannot be resolved effectively
  • Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
  • Contribute to the continuity of computer services by providing the necessary technical leadership
  • Design and maintain process documentation for the service delivery team
  • Responsible for service scheduling, escalation and client satisfaction
  • Active role in the daily management of all services calls

Requirements:

  • 4 - 6 years' experience IT Service Delivery/ IT operations with at least 2 - 3 years in the healthcare industry
  • MCP or MCSA or MCITP (Required)
  • Cisco CCNA or VMware VCP a plus
  • Experience with and knowledge of ServiceNow, EMA, SharePoint, Client Centricity a plus
  • Operational knowledge of MS Word, Project, Power Point and Excel are required.









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