IT Service Delivery Manager (NJ) - multi-office healthcare practice. Responsible for providing technical assistance to the team and ensuring service and support is provided. Will develop/refine organizational best practices.
Manage the service delivery team’s daily activities as well as the dispatch process of service requests
Interface with appropriate technical personnel for client problems that cannot be resolved effectively
Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
Contribute to the continuity of computer services by providing the necessary technical leadership
Design and maintain process documentation for the service delivery team
Responsible for service scheduling, escalation and client satisfaction
Active role in the daily management of all services calls
4 - 6 years' experience IT Service Delivery/ IT operations with at least 2 - 3 years in the healthcare industry
MCP or MCSA or MCITP (Required)
Cisco CCNA or VMware VCP a plus
Experience with and knowledge of ServiceNow, EMA, SharePoint, Client Centricity a plus
Operational knowledge of MS Word, Project, Power Point and Excel are required.