Key Responsibilities

Analyzes business and user requirements and collaborates with teams to design and build technology or process solutions which automate or improve the EMR system to support business strategies while considering cost vs value and alternate solutions
Manages the clinician experience with the EMR by guiding the solution design, training resources, and supporting processes to ensure the successful engagement and sustainment of the solution while considering associated workflows and how the application(s) integrate with the clinical environments
Maintains accountability and fosters communication with colleagues and customers, as evidenced by utilization of e-mail, PMO documentation (e.g., agenda/minutes, status), SBAR, root cause analysis, change management system, etc.
Produces quality deliverables throughout the change lifecycle, demonstrated by design session deliverables, knowledgeable build activities, essential testing functions, and comprehensive implementation methodology
Supports and maintains the EMR by working with the IT Helpdesk and vendor in analyzing current issues and resolving through short term corrective action, root cause analysis, permanent corrective action process
Analyzes and evaluates existing or proposed clinical/operational data requirements for patient and client reporting and proposes system developments to support the reports. Works with Reporting team to ensure proper system design to facilitate data capture (i.e., Informatics / Data Integrity)
Understands the integration points of EMR architecture and provides direction for testing such points in concert with review and oversight for test plans and strategies. Directs team to consider impact of builds and system updates on integration points
Researches latest Healthcare technologies, regulatory requirements, statutes, etc. which enhances the EMR and proposes/implements compliant solutions. Supports EMR related projects in the role of system subject matter expert regarding the system in question
Manages change management related to systems including developing release notes, coordinating system upgrades, developing training resources and working with the Training Department to train-the-trainer and deploy the training
Promotes teamwork, stewardship and accountability throughout the department
Leads Informatics Team subgroups or pilot teams in deploying new solutions
Participates in vendor demos, site visits, and system health checks
Qualifications
Education:

Bachelor’s degree or equivalent experience required
Experience:

Minimum two (2) years in IT in a healthcare organization required
Clinical and/or Lab experience strongly preferred
Certificates, Licenses, Registrations:

EpicCare Ambulatory certification required
Epic Orders Transmittal certification strongly preferred
Knowledge, Skills & Abilities:

Experience with design, build and configuration of an EMR environment
Experience with clinical workflows; in an ambulatory setting preferred
Broad knowledge of and experience with clinical applications and their interdependencies
Experience with multi-facility design, planning and coordination of complex IS systems
Demonstrated knowledge of healthcare business
Demonstrated project management skills and experience
Demonstrated business analysis skills and experience
Strong time management skills and ability to work on multiple projects at once
Excellent written and verbal communication skills across multiple disciplines
Demonstrated customer service and collaboration skills working with end users
Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion